Emotional Intelligence (EQ) is twice as important as cognitive ability (IQ) in predicting outstanding performance-Daniel Goleman. Emotional intelligence can be described as interpersonal intelligence or, even more simply, as personal and social skills. Goleman and others have defined many competencies ,including self –confidence, empathy, adaptability, and being a change catalyst, which can be grouped into four domains: self-awareness, self –management, social awareness, and relationship management. In today’s wilder, crazier, faster –than-ever business climate, managing our emotions rather than allowing them to control us is good for health, good for our career, and good for our business. Studies have shown that 70% of the reason for losing clients is related to low or poor emotional intelligence. Our data has proven that increasing leader’s emotional intelligence raises productivity while lowering employee dissatisfaction and departures, all of which benefits the bottom line. Our feelings can work against us. But certain business realities exist: People will leave, especially talented employees, if they are not happy at work. As the business emphasis shifts from technical tasks to building consensus, from “do as I say “management to independent problem solving and out of the box thinking, organisations can no longer afford to have employees check their emotions at the door. Balancing the head is now essential for getting ahead in business. Book for an Emotional Intelligence workshop, learn and master to manage emotions.

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